Frequently Asked Questions
What kinds of materials do you use?
Whenever possible, we start with surplus or excess materials—perfectly usable materials that no longer have a business use and might otherwise go to waste.
When we do use new materials, we choose them thoughtfully, such as cotton and metal, and avoid newly produced plastic. Our philosophy is simple: use what already exists first, and use new resources thoughtfully when needed.
What makes each GoodsAgain product unique?
Because our products are handcrafted and often made with surplus materials, slight variations in color, texture, pattern, and finish are completely natural. No two pieces are exactly alike—and that’s part of what makes them special.
What is your jewelry made from?
Our jewelry features natural gemstones such as pearls, amethyst, ruby, sapphire, and other semi-precious stones. Many of these stones were sourced decades ago and were sitting unused, so we’re giving these beautiful existing materials a new purpose.
Since they’re natural stones, each one has its own variations in color, texture, and markings—making every piece a little different.
Do your products come with a guarantee?
Yes! We stand behind our products and offer a one-year guarantee on our craftsmanship.
What is your return policy?
Changed your mind? No problem. You can return your purchase within 30 days, subject to our return policy. See our full Return Policy for details.
Can I send a GoodsAgain product directly as a gift?
Absolutely! Just enter the recipient’s address at checkout and let us know it’s a gift. Add a personal message if you’d like, and we’ll include it on a card with your gift.
Do you offer wholesale or corporate gifting?
Yes! We offer special pricing for larger orders, whether you’re a retailer or looking for meaningful corporate gifts. Visit our Wholesale page to learn more. Retailers can also find us on Faire.
Do you sell anywhere besides GoodsAgain.com?
Yes! You can also find us on Etsy, where we’ve earned a consistent 5-star overall rating and Star Seller recognition. You’ll also find GoodsAgain products at select independent boutiques and specialty stores.